FAQs

ENQUIRY

I’m planning an event/party, how can I reach out to Gigsmore?

There are various ways to reach out to us. We are contactable mainly through email, whatsapp, phone call and meet up!

Email Enquiry:
We will respond to email within 12 working hours (normally within 1 – 3 hours during office hours)
Email: hugoteoh126@gmail.com
Office Hours: 10.00am to 6.00pm, Mon to Fri

Meet-ups:
Free consultation at our office is available during office hours. Simply call / whatsapp / email us for an appointment! For meet up outside of our office or out of office hours, it will be chargeable at RM50 per trip within Klang Valley
Office address: No 61, Jalan Harmoni 20/KU3, Kampung Sungai Pinang Dalam, 42100 Klang, Selangor
Office Hours: 10.00am to 6.00pm, Mon to Fri

Call / Whatsapp:
Mobile: +6017-229 1094 (Kelly)

What is the process if I wish to engage Gigsmore's services?

Follow the 6 simple steps to engage our service for your event!
-Contact us
-Tell us your requirements & event details
-Received quotation from us within 12 hours
-Make 50% deposit payment
-Receive our confirmation
-Sit back and relax, it’s all taken care of by us!

CHARGES

Are Gigsmore's rates negotiable?

-All of our price rates are strictly fixed and non-negotiable.

Does Gigsmore provide service to other state out of klang valley or oversea?

-Yes, of course! But transportation and accommodation surcharge is applicable for outstation or oversea event depend on location.

DIRECT CLIENT VS AGENCY

I’m a Direct Client. Should I engage Gigsmore’s services directly, or should I go through an Events Agency?

Both methods are acceptable, BUT Direct Client are always encouraged to  engage Gigsmore via their Events Agency who is managing their Event.

Your Events Agency acts as a filter, attending to your question and queries relating to Gigsmore and also attending to Gigsmore’s technical needs and other requirements.

I’m a Direct Client. Will it be cheaper if I engage Gigsmore directly instead of going through an Event Agency?

-Not necessarily. Gigsmore practices a fixed rate for Direct Clients and a fixed rate for Event Agencies.

What if I’m managing the Event ourselves, with no Event Agency handling our events?

-You can always get in touch with us directly.

I’m an Event Agency. So is there any special rate for us?

-We always offer a fixed rate for Direct Clients and a fixed rate for Event Agencies. Kindly contact our booking advisor.

AVAILABILITY & CONFIRMATION

How do I go about checking Gigsmore’s availability?

-You can get in touch with us, via Phone Call, Email or Whatsapp

Can I request to book/block/reserve Gigsmore’s date(s) pending confirmation from my Clients/Management?

-Gigsmore only work on first come, first served basis.

I’ve dropped Gigsmore an enquiry to book/block your date for my event. Does that mean it’s confirmed?

-No, all enquiries are regarded as a pending enquiry, until you signed us the quotation & make 50% deposit for booking and we reverts to inform that the date has been locked in to you for your event.

Can I confirm Gigsmore services for my event via a phone call/text message/whatsapp message/facebook message?

-Confirmations can only be communicated via Email / Whatsapp
-An engagement is only deemed conclusive when Gigsmore reverts via Email/Whatsapp to inform that the said date has been locked in to you.

-All other forms of communication will not be taken into record.